Frequently asked questions and answers for shareholders of Made.com Group Plc

Equiniti is the Company’s Registrar. Equiniti is responsible for administering the Company’s register of members and managing other shareholder products.

Please contact Equiniti if you have enquiries about your Made.com Group Plc shareholding, including those concerning the following matters:

  • Change of name or address or bank account details;
  • Loss of share certificate;
  • Share transfers; and
  • Information regarding the administration of your shareholding.

Equiniti operates a web-based enquiry and portfolio management service for shareholders. Visit www.shareview.co.uk for details.

Yes, you can register to manage your shareholding online using Shareview which is a free and secure portfolio service provided by the Company’s Registrar, Equiniti Limited.

Visit www.shareview.co.uk for more details and to register.

Through the Shareview service, you can:

  • Access details about your shares;
  • Check sales, purchases or transfers relating to your shares;
  • Ask to receive important shareholder information by email, directly to your inbox;
  • Update your name, address or bank details online;
  • Register your voting instructions for Made.com Group Plc Annual General Meetings; and
  • Receive an email when Made.com Group Plc publishes its Annual Report or publishes financial results and shareholder circulars.

You can find more information on, and register with, the Shareview portfolio service www.shareview.co.uk. Your rights as a shareholder will not be affected in any way.

Equiniti operates a web-based enquiry and portfolio management service for shareholders. Visit www.shareview.co.uk for details and to sign up.

Increasingly, companies are offering shareholders the choice of receiving communications such as the notice of meeting by email or online instead of by post.

To register a preference, you just need to create a Portfolio which you can use to tell us if you want your company mailings sent to you by email or post. You can then change this at any time by simply logging on to your Portfolio and choosing Change preferences from the main left hand navigation menu.

If you choose 'email', we will pass your instruction on to any companies in your Shareview holding that offer shareholders an email option.

If you have changed address then you will need to notify the Company’s Registrar, Equiniti. Further information is available on its website here.

If you have changed your name then you will need to notify the Company’s Registrar, Equiniti. Further information is available on its website here.

If you have a Shareview Portfolio access number and password, you can change your bank details online. Please log in using this link and select 'Change mandate’.

As long as your shareholding meets certain criteria, the change will take place straightaway.

If you hold 2,500 shares or fewer, you can also change your bank details quickly and easily online and over the telephone by contacting Equiniti.

For security reasons, if you hold more than 2,500 shares, you can change your bank details online or  download a Bank Mandate Form from here and return it to Equiniti.

In most cases there is a charge to replace share certificates so we advise that you ensure you have looked thoroughly before requesting a new one.

Click here for further information on requesting new certificates and the associated fees.

If you have several Made.com Group Plc share certificates we can combine these into one for you. Please send them to the Company’s Registrar, Equiniti, together with a covering letter. There is no charge to private shareholders for this service. When sending your certificates you may prefer to send them by special delivery for added security.

Click here for the Registrar's contact details.

If you have more than one account on the share register you are likely to receive documentation for each account. These can be combined for you free of charge. Please write to the Company’s Registrar, Equiniti.

Click here for the Registrar's contact details.

In the event of the death of a shareholder the next of kin or administrator of the estate should contact the Company’s Registrar, Equiniti. Equiniti has a Designated Bereavement Services Helpline on 0371 384 2793 (UK) or +44 121 415 0875 (overseas). You will be asked to supply a certified copy or the original of the death certificate, together with an appropriate authority to deal with the estate, such as a Grant of Probate.

Click here for the Registrar's contact details.

The registered address of the Company is:

Made.com Group Plc
5 Singer Street
London
United Kingdom
EC2A 4BQ 

Registered in England and Wales Company No. 13346124

Made.com Group Plc is listed in the UK on the London Stock Exchange.

In order to buy shares, or sell some or all of your shares, you need to contact a stockbroker or share-dealing service. As well as specialist stockbrokers, most high street banks and a number of building societies offer share-dealing services. Equiniti also offers a Shareview Dealing service and more details can be found at www.shareview.co.uk.

Share dealing services may be telephone, postal or internet based and commission rates can vary considerably. Before selling shares, you should ensure that you have the related share certificate(s).

If you are selling shares which are registered in a nominee name, rather than your own name, you need to contact the nominee to make arrangements to sell the shares.

For a full list of frequently asked questions on a variety of topics please go to the Company’s Registrars’ website here.